Effective Date: 08/02/2019
- INFORMATION COLLECTION AND USE
We collect the following personal information from visitors to our website:
- Contact/User Information such as name and email address
- Information about your business such as company name and address
We use this information to:
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Respond to customer service requests
- Administer your account
- Respond to your questions and concerns
- Conduct research and analysis
- Facilitate your interactions with other users
Analytics based anonymous data collection
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users´ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Service Provider, Sub-Processors/Onward Transfer
Care Friends may transfer personal information to companies that help us administer aspects of our business. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers.
Access and Choice regarding Data Controlled by our Clients
Care Friends has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to the Care Friends Customer he or she deals with directly (the data controller). If that Customer requests Care Friends to remove the data, we will respond to their request within 30 days.
Care Friends will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- INFORMATION SHARING
We may provide your personal information to companies that provide services to help us with our business activities (such as blog hosting). These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, court order, or similar legal process,
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if Care Friends is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so.
- USER ACCESS AND CHOICE
If your personally information changes, or if you wish to suspend or deactivate your account, or request deletion of your information, you may email our Customer Support at [email protected] or contact us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will use your name and email address to send marketing/ promotional emails to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected]
- TRACKING TECHNOLOGIES / COOKIES
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session ID cookies are used to ´maintain state´ or simply to keep you logged in from page to page. A persistent cookie remains on your hard drive for an extended period of time. These may be used for analytics to understand traffic patterns such as how many unique visitors have been to our site. This is anonymous data though and is not personally identifiable. You can remove persistent cookies by following directions provided in your Internet browser´s ´help´ directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Web Beacons / Gifs
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user´s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers´ personally identifiable information.
3rd Party Tracking
Behavioral Targeting/ Re-Targeting
The security of the personal information of both our customers and the individuals whose data we process is important to us. When sensitive information is entered, (such as on the log-in page to our Services) we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected]
- ADDITIONAL INFORMATION
Links to 3rd Party Sites
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected] or using the information listed below.
Social Media Widgets
Changes To This Policy
- CONTACT US
Care Friends Australia
1300 059 699
EU law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
Some cookies are placed by third party services that appear on our pages e.g. Google Analytics and Vimeo. In these instances, we may share some information about your use of our site with these third parties, who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.