WEBSITE PRIVACY POLICY

Effective Date: 08/02/2019 Updated: 23/07/2024 (contact details updated)

This privacy policy applies to the website carefriends.com.au owned and operated by Care Friends Ltd (“We”, “Us”, “Ours. This Privacy Policy covers the collection, use and disclosure of information we collect through carefriends.com.au. It also describes the choices available to you regarding our use of your personal information and how you can update this information. The use of information collected shall be limited to the purpose of providing the service for which our customers have engaged Care Friends.

1. INFORMATION COLLECTION AND USE

We collect the following personal information from visitors to our website:

• Contact/User Information such as name and email address
• Information about your business such as company name and address

We use this information to:

• Assess the needs of your business to determine suitable products
• Send you requested product or service information
• Respond to customer service requests
• Administer your account
• Respond to your questions and concerns
• Conduct research and analysis
• Facilitate your interactions with other users

Analytics-based anonymous data collection

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users´ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Service Provider, Sub-Processors/Onward Transfer

Care Friends may transfer personal information to companies that help us administer aspects of our business. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers.

Access and Choice regarding Data Controlled by our Clients

Care Friends has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to the Care Friends Customer he or she deals with directly (the data controller). If that Customer requests Care Friends to remove the data, we will respond to their request within 30 days.

Data Retention

Care Friends will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

2. INFORMATION SHARING

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities (such as blog hosting). These companies are authorized to use your personal information only as necessary to provide these services to us.

Legal Disclaimer

We may also disclose your personal information:

• as required by law, such as to comply with a subpoena, court order, or similar legal process,
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
• if Care Friends is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
• to any other third party with your prior consent to do so.

3. USER ACCESS AND CHOICE

If your personal information changes, or if you wish to suspend or deactivate your account, or request deletion of your information, you may email our Customer Support at [email protected] or contact us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We may use your name and email address to send marketing/ promotional emails to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected]

4. TRACKING TECHNOLOGIES / COOKIES

A cookie is a small text file that is stored on a user´s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Session ID cookies are used to ´maintain state´ or simply to keep you logged in from page to page. A persistent cookie remains on your hard drive for an extended period of time. These may be used for analytics to understand traffic patterns such as how many unique visitors have been to our site. This is anonymous data though and is not personally identifiable. You can remove persistent cookies by following the directions provided in your Internet browser´s ´help´ directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user´s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers´ personally identifiable information.

3rd Party Tracking

The use of tracking technologies by our technology partners and other 3rd party assets (such as Facebook or Twitter) on the site is not covered by our privacy policy. These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage content on our site. We do not have access to or control over these technologies. We do not tie the information gathered to our Customers´ or Users´ personally identifiable information.

Behavioral Targeting/ Re-Targeting

We partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based on your interests.

5. SECURITY

The security of the personal information of both our customers and the individuals whose data we process is important to us. When sensitive information is entered, (such as on the log-in page to our Services) we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected]

6. ADDITIONAL INFORMATION

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Care Friends. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected] or using the information listed below.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

7. CONTACT US

If there are any questions regarding this privacy policy you may contact us using the information below:

Care Friends Australia
Brisbane on

1300 059 699

or

i[email protected]

Cookie Policy

This website uses cookies. Cookies are small text files that can be used by websites to make a user’s experience more efficient. We use cookies to assist in the running of our business and to analyse our web traffic.

EU law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

Some cookies are placed by third party services that appear on our pages e.g. Google Analytics and Vimeo. In these instances, we may share some information about your use of our site with these third parties, who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.